FREQUENTLY ASKED QUESTIONS

Last Updated on January 1, 2020

We use UPS, FedEx and USPS for domestic orders. We use USPS,DHL FedEx for international and APO/FPO addresses. We use UPS exclusively for expedited orders. If an order is expedited, a physical address will be needed since UPS cannot deliver to P.O. Boxes. We do not offer Saturday delivery for expedited orders. Please remember that delivery time does not include Sundays or Holidays. You will be notified by email regarding back ordered items and expected delays. Cheap Tide will contact you with a follow-up email if the merchandise you have selected is not currently in stock or if we need additional identification provided for credit verification

Learn more about Delivery and Shipping by Clicking HERE

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Counting business days – Shipping days are 24-hour days. If you place your order on Monday (before 2pm ET), then 1 business day would be Tuesday. If you place your order on Monday (after 2pm ET), then 1 business day would be Wednesday.

From time to time, we have epic sales. When that happens, we work nights and weekends to get all orders out quickly, but we could still end up a couple of days behind. So it could take another 1-2 business days in addition to our regular shipping schedule. But we will do our very best to get your orders to you as fast as humanly possible!

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Shipping Methods Delivery Time (business days) Carried by
Global Postal Service-No Tracking 10 – 20 National Postal Service
Global Postal Service-Tracking 10 – 18 e-packet
Global Expedited Postal 5 – 8 EMS or other specialized global e-commerce shipping couriers
*Priority Line 4 – 7 DHL, UPS, FedEx, and TNT
Global Expedited Express 3 – 4 DHL, UPS, FedEx, and TNT
Local Standard 3 – 5 Local couriers

Name for *Priority Line:

The United states Economy Air
The other countries Priority Line

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If your order does not arrive on time or is lost in transit, we will open an investigation with the shipping carrier. This process can take up to two weeks for the investigation to be completed.

Once the investigation is complete, if your order is lost in transit or delivered to the wrong address, we will replace your items if they are still available. If we cannot replace them, then we will refund your order, as well as any shipping costs.

Typically a courier provides very minimal or no direct shipping insurance for any package that is shipped. Therefore, we recommend buying shipping insurance from us on the “Check Out” page. We track millions of packages every month to calculate the loss and damage rates, which directly reflect the prices that are seen on our site. Our shipping insurance is usually very reasonable and affordable.

Expedited International orders are usually delivered within 3-5 business days. Orders confirmed before 2:00 p.m. ET will be processed the same day pending credit card authorization and verification. Orders confirmed after 2:00 p.m. ET will be processed the following business day. Cost is based on weight and destination

Standard International
Standard International orders are usually delivered within 7-17 business days. Orders confirmed before 2:00 p.m. ET will be processed the same day pending credit card authorization and verification. Orders confirmed after 2:00 p.m. ET will be processed the following business day. Cost is based on weight and destination.<

Cheap Tide does not pay any customs, duties, or taxes of any kind on international orders. Countries may or may not assess a fee for your order entering the country. This does not always happen. But please be aware that it can happen, and that CheapTide does not pay these fees.

Please contact us for any questions or concerns: sales@cheaptide,com

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